Shipping policy

Thank you for shopping at bonzobears.com! We aim to ensure that your order is delivered quickly, safely, and reliably. Please review our shipping guidelines below.

1. Processing Time

Orders are typically processed within 2–4 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

Orders are typically delivered within 3–7 business days after processing, depending on your location. Shipments are sent via India Registered Post by default. If you prefer a different courier service, it can be arranged upon request at an additional shipping cost.

Remote or rural areas may require additional time for delivery.

Any estimated delivery dates provided are for reference only and are not guaranteed.

3. Shipping Charges

Shipping fees (if any) will be displayed at checkout before payment.

Free shipping may be offered during promotions or for specific order values — details will be mentioned on our website.

4. Order Tracking

Once your order ships, you will receive a tracking number via email or WhatsApp.

You can use this number to monitor your shipment status through the carrier’s website.

5. Damaged Packages

Please inspect your package carefully upon delivery.

If the outer packaging appears open, torn, or tampered with, do not accept the delivery.

Once a damaged package is accepted, we cannot be held responsible for claims regarding its condition.

6. Incorrect Shipping Address

Please ensure that your delivery address is correct when placing an order.

We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

7. Delays Beyond Our Control

While we do our best to meet estimated delivery times, delays may occur due to weather, courier issues, or other factors outside our control.

We appreciate your patience in such cases.

8. International Shipping (If Applicable)

Currently, we do not ship outside India. But on request we can make it possible with extra shipping charges.

If international shipping is available, additional customs fees, taxes, or import duties may apply, which must be paid by the customer.

9. Contact Us

For any questions regarding your shipment, please reach out to us:

Email: bonzobears@gmail.com

WhatsApp: 9176767070